Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by
reference. These conditions may be obtained from the issuing
carrier. Please refer to Mega Maldives Conditions
Passengers and Baggage on www.megamaldivesair.com
Conditions of Contract
All used in these conditions “Ticket” means the document entitled
"Passenger Ticket and Baggage Check" or the Itinerary Receipt
delivered to the Passenger, in each case issued by us or on our behalf
by the Ticket Issuer, and includes the Conditions of Contract, notices
and Coupons. “Warsaw Convention” means the Convention for
the Unification of Certain Rules relating to international Carriage
by Air signed at Warsaw, 12
at the Hague, 28 th September1955, whichever may be applicable.
th October 1929, or that Convention as amended
- Changes may be made (by the lead passenger ONLY) to:
The lead passenger or booking agent is responsible for notifying of any
change to the contact details provided at the time of booking.
Every passenger must present a valid passport for travel and visa for
the destination country for international flights.
Please note that certain destinations insist on at least 6 months
validity from the return date. It is your responsibility to check whether
you need a visa to enter your destination
children travelling with you has appropriate ID.
Each passenger may check-in up to 3 items of baggage, each of
which must not weigh more than 15 kg and must not be larger than 62
linear inches / 158 centimeters (length x width x height) subject to
applicable charges. Hold baggage in excess of the 15 kg or size
prescribed in foregoing sentence may be allowed solely at
our discretion and subject to applicable charges.
Each passenger may carry two small items and one carry-on bag
which must not be larger than 23/36/56 centimeters (length x width x
height) with a maximum combined weight of less than 7 kg. To ensure
safety, no scissors, knives or blades,
are allowed in the aircraft cabin.
Where a passenger makes a booking on behalf of others, that
passenger shall be responsible for passing on any information
regarding the booking, or any changes made in relation thereto, to all
passengers travelling on such booking, including but not limited
to providing copies of the applicable booking confirmations
or information regarding any schedule changes.
We will provide carriage only to the Passenger named in the Ticket,
and you may be required to produce appropriate identification.
A Ticket is not transferable. You shall not be entitled to be carried on a
flight unless you present a valid Ticket containing the Flight Coupon or
Electronic Coupon for that flight and all other unused Flight Coupons
or Electronic Coupons and the Passenger Coupon. In addition,
you shall not be entitled to be carried if the Ticket presented is
mutilated or if it has been altered otherwise than by the Ticket
Issuer. Any enquiries about lost or incomplete Tickets should be
addressed to the Ticket Issuer.
Except as otherwise provided in the Ticket, in these Conditions of Carriage or in applicable Tariffs, a Ticket is good for carriage only
from the airport of departure to the airport of destination for the
flight and date shown on the Ticket and shall remain valid for one year
from the date of issue.
If you wish to change any aspect of your transportation you
must contact the Ticket Issuer in advance. The fare for your
new transportation will be calculated and you will be given the
option of accepting the new price or maintaining your original
transportation as ticketed.
Each Flight Coupon contained in your Ticket will be accepted for
transportation in the class of service on the date and flight for which
space has been reserved. If you fail to check-in or reach the boarding
gate on time for any flight for which the Ticket has been issued for any
reason beyond our control, your Ticket will be invalid and we shall be
under no liability to you.
In the event of death of a Passenger en route, the Tickets of persons
accompanying the Passenger may be modified by waiving the
minimum stay or extending the validity. In the event of a death in the
immediate family of a Passenger who has commenced travel, the
validity of the Passenger's Tickets and those of his or her immediate
family who are accompanying the Passenger may likewise be modified.
You must not include in your Baggage:
Items which are likely to endanger the aircraft or persons
or property on board the aircraft, such as those specified in
the International Civil Aviation Organization (ICAO) Technical
Instructions for the Safe Transport of Dangerous Goods by Air
and the International Air Transport Association (IATA)
Dangerous Goods Regulations, and in Our Regulations, which
are available for inspection on request; or
Items the carriage of which is prohibited by the applicable laws,
regulations or orders of any state to be flown from, to or over;
Items which are considered by us to be unsuitable for carriage
by reason of their weight, size, shape or character, or which
are fragile or perishable; or
Animals, including birds and reptiles.
Firearms and ammunition other than for hunting and sporting
purposes are prohibited from carriage as Baggage. We may, at
our discretion, accept firearms and ammunition for
hunting and sporting purposes as Checked Baggage. Firearms
must be unloaded with the safety catch on, and
suitably packed. Carriage of ammunition is subject to ICAO and
We may, at our discretion, accept weapons such as
antique firearms, swords, knives and similar items as Checked
Baggage, but they will not be permitted in the cabin of the
You must not include in Checked Baggage money, jewelry,
precious metals, computers, personal electronic devices,
negotiable papers, securities or other valuables,
business documents, passports and other identification
documents or samples.
Check-in / Boarding
Our check-in desks are open at least 150 minutes before
the scheduled departure time. We recommend that you check in as
early as possible. You must have completed the check-in process
sufficiently in advance of flight departure to permit
completion of any Government formalities and departure
procedures, and in any event not later than 40 minutes before the
scheduled flight departure. You must be present at the boarding gate
not later than 10 minutes before the actual departure time.
We may refuse to allow you to board if you have not checked-
in in time, fail to arrive at the boarding gate in time or appear
improperly documented. We will not be liable to you for any
loss or expense incurred due to
provisions of this Article.
We will endeavor to honor advance seating requests, but we cannot
guarantee any particular seat, and you agree to accept any seat that
may be allocated on the flight in the class of service for which the
Ticket has been at any time.
For operational reasons, we do not make any guarantees about
the provision or availability of in-flight entertainment equipment
and advertised programs; advertised special meals or any other
type of meals; or the availability of advertised or any other in-flight
Advice to Passengers on Limitation Liability
There shall be no artificial limit to the amount of our liability for death,
wounding or bodily injury suffered by a Passenger in the event of an
accident on board the aircraft or in the course of embarking or
For personal injury up to the sum of the equivalent of 113,100 SDRs,
we shall not exclude or limit our liability.
Above the level of 113,100 SDRs we can defend ourselves if we prove
that the Damage was not due to the negligence or other wrongful act
or omission of us or our servants or agents, or that the Damage was
solely due to the negligence or other wrongful act or omission of a
If we prove that the Damage was caused by, or contributed to by, the
negligence or other wrongful act or omission of the injured
or deceased Passenger or of the person claiming compensation, we
may be exonerated wholly or partly from our liability in accordance
with applicable laws. This applies whether or not the compensation
sought is below or above 113,100 SDRs.
We shall, without delay, and in any event not later than fifteen days
after the identity of the natural person entitled to compensation has
been established, make such advance payments as may be required to
meet immediate economic needs on a basis proportionate to the
hardship suffered, if required to do so by the applicable law.
Such payment shall be of an amount not less than the equivalent of
16,000 SDRs per Passenger in the event of death.
We are not responsible for any illness, injury or disability, including
death, attributable to your physical condition or for the aggravation of
Notice of Baggage Liability Limitations
We will not be liable for any Damage to Unchecked Baggage unless
such Damage is caused by our negligence or the negligence of our
With respect to claims to which the Warsaw Convention applies, our
liability in respect of Damage to Checked Baggage shall be limited to
17 SDRs per kilogram and in the case of damage to Unchecked
Baggage shall be limited to 332 SDRs per passenger.
With respect to claims to which the Montreal Convention applies, our
liability in respect of Damage shall be limited to 1,131 SDRs per
Passenger (for both Checked Baggage and Unchecked Baggage).
The limit of liability for Damage to Unchecked and Checked Baggage
specified above applies to Damage to Unchecked and Checked
Baggage respectively where neither the Warsaw Convention nor the
Montreal Convention applies to your carriage and no limit of liability is
established by local law.
We will be liable for Damage occasioned by delay in the
carriage of persons by air unless we prove that we and our servants
and agents took all measures that could reasonably be required
to avoid the Damage or that it was impossible to take such measures.
Our liability for passenger delay is limited to 4,694 SDRs per passenger.
The limits of liability stated in former paragraph shall not apply if you
prove that the Damage resulted from an act or omission of us,
our servants or agents (acting within the scope of their
employment), done with intent to cause damage or recklessly
and with actual knowledge that damage would probably result.
Refunds and Changes
Tickets are non-refundable. Certain changes may however be made
subject to seat availability and to payment of a change fee, together
with any difference in the fare paid by you for the flight at the time of
booking and the prevailing fare for the alternate flight, on the
date that such change is made. Similarly, any change to the
Passenger’s name will be subject to the payment of a change fee,
together with any difference in the fare originally booked and the
prevailing fare for such flight at the time that such change is made.
Any enquiries about these changes should be addressed to your Ticket
Fares, Taxes and Charges
Fares apply only for carriage from the airport at the point of origin to
the airport at the point of destination, unless otherwise expressly
stated. Fares do not include ground transport service
between airports and between airports and town terminals. Your
fare will be calculated in accordance with our Tariff in effect on
the date of payment of your Ticket. We will not charge a fare for
Tickets issued for infants who are less than 13 months old on the day
of travel if they do not require a separate seat, however, all applicable
airport taxes and fees relating to their carriage may apply to their
Applicable taxes, fees and charges imposed by government or other
authority, or by the operator of an airport, shall be payable by you. At
the time you purchase your Ticket, you will be advised of taxes, fees
and charges not included in the fare, most of which will normally be
shown separately on the Ticket. The taxes, fees and charges imposed
on air travel are constantly changing and can be imposed after
the date of Ticket issuance. If there is an increase in a tax, fee or
charge shown on the Ticket, you will be obliged to pay it. Likewise, if
a new tax, fee or charge is imposed even after Ticket issuance,
you will be obliged to pay it. Similarly, in the event any taxes,
fees or charges which you have paid to us at the time of ticket
issuance are abolished or reduced such that they no longer apply to
you, or a lesser amount is due, you will be entitled to claim a refund.
d address. Name labels are available
Tag Your Bag
For the purpose of easy identification, please lael all baggage inside
and outside with your name an from all check-in counters.